What are the delivery costs for orders from the online shop?
The delivery costs for our online shop are established according to the volume and weight of the product, based on the current rates of our carriers. The delivery costs are indicated in the summary before payment, if this is not the case, the customer will receive an email with the confirmation of the transport price.
What payment methods are accepted in the online shop?
You can use the following payment methods: VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL. If the payment is refused by the authorization centre, we will not be able to proceed with the shipment of the order. The Secret Gallery also offers payment and collection of works in person, at the Secret Gallery, 19 rue de Varenne, 75007 Paris.
How long will delivery take?
Delivery time depends on the size of the product purchased, as well as the delivery address. Deliveries to Paris and the Paris region are likely to be made within a week by our carrier. Products are shipped by carrier, within 1 to 12 weeks, after validation of the payment and the confirmation email.
What is the security of the purchases in the online shop? Is my data protected?
We attach great importance to the security of our transactions.
The system is designed to secure transactions by authenticating cardholders and preventing fraudulent use. You will receive a one-time security code by SMS, email or landline phone, valid for the duration of the transaction. Each bank has its own method for sending this code or password. You should therefore contact your bank directly to find out how to obtain it if you cannot request it online in a window displayed by your bank.